Common purchase queries
Frequently asked questions
Delivery times vary from 4 to 29 business days depending on your location and the shipping method you choose at checkout. Detailed shipping information can be found here. Please note that the delivery time does not include the time taken to process your order.
You can return all purchased items within 90 days of delivery, provided that they are new and unopened. Please note that all returns are subject to a 30% restocking fee. Furthermore, shipping, handling, import and return expenses cannot be refunded. To return an item, please contact us on firstname.lastname@example.org for the return instructions. Kindly adhere strictly to the return instructions as otherwise, we will not be able to issue your refund.
In order to make changes to your order, please contact us within 12 hours of placing your order by filling out the form on the right and specifying your new order details.
Please contact us by filling out the form on the right.
Yes, we offer free worldwide shipping.
Please note that international sales may incur customs charges. You are responsible for paying all customs and import charges.