Common purchase queries
Orders and Shipping
Delivery times vary from 4 to 29 business days depending on your location and the shipping method you choose at checkout. Detailed shipping information can be found here. Please note that the delivery time does not include the time taken to process your order.
In order to make changes to your order, please contact us within 12 hours of placing your order by visiting the Contact Us page and specifying your new order details.
In order to cancel your order, please contact us via the Contact Us page on our website. Kindly note that all cancellations are subject to a 30% restocking fee.
All payments on our website are processed through PayPal or Stripe for security and peace of mind. We support all major credit cards (E.g. VISA, MasterCard, American Express, etc.)
Customers located in the EU are charged VAT at their country’s standard rate. Customers in other countries are not charged sales tax.
Furthermore, please note that international sales may incur customs charges. You are responsible for paying all customs and import charges.
Yes, we offer free worldwide shipping.
Please note that international sales may incur customs charges. You are responsible for paying all customs and import charges.
If you need to return an item
Returns and Exchanges
You can return all purchased items within 90 days of delivery, provided that they are new and unopened. Please note that all returns are subject to a 30% restocking fee. Furthermore, shipping, handling, import and return expenses cannot be refunded. To return an item, please contact us on firstname.lastname@example.org for the return instructions. Kindly adhere strictly to the return instructions as otherwise, we will not be able to issue your refund.
If there is something wrong with your order, please contact us as soon as possible on email@example.com. If we cannot come to a resolution, a full refund will be issued excluding any shipping, handling and import charges.